OUR PRINCIPLES

Our promise to our clients

INNOVATION

We are constantly innovating and improving to power the best customer experience.

PASSION

It is at the heart of our company. We are continuously moving forward, innovating, and improving.

INTEGRITY

We are honest, open, ethical, and fair. Our customers trust us to adhere to our word.

ETHOS

In all we do. We respect others. We give value to our relationships and treat people in the best way.

RELIABILITY

We are fully committed and dedicated to our customers. We fulfill expectations and keep promises.

PROFESSIONALISM

We put the needs of our clients first. We are always doing more than what is required, constantly striving for improvement.

OUR PRINCIPLES

Our promise to our clients

INNOVATION

We are constantly innovating and improving to power the best customer experience.

PASSION

It is at the heart of our company. We are continuously moving forward, innovating, and improving.

INTEGRITY

We are honest, open, ethical, and fair. Our customers trust us to adhere to our word.

ETHOS

In all we do. We respect others. We give value to our relationships and treat people in the best way.

RELIABILITY

We are fully committed and dedicated to our customers. We fulfill expectations and keep promises.

PROFESSIONALISM

We put the needs of our clients first. We are always doing more than what is required, constantly striving for improvement.

OUR PEOPLE

A rescue crew ready for action

Οur team consist of highly skilled and trained professionals with decades of combined industry experience. Our team members are committed and segmented per campaign and trained by expert management and support staff in quality assurance by using the most effective methods. They are nurtured to behave as ambassadors of your company’s brand, product or service, creating favorable experiences for your customers.

OUR MISSION

Giving access to success

It is our mission to create customer experience virtual solutions to help businesses succeed, build trust and earn loyalty.

OUR VISION

Always ahead

Our vision is to become the best and most recognizable Virtual Contact Center in Pharmaceutical & Healthcare.

OUR STANDARDS

Prioritizing compliance

There are many regulations and standards affecting our services,
to which we fully comply:

  • Legislative requirements
  • GDPR & Data Protection
  • Privacy and Electronic Communications Regulations
  • Telecommunications (Lawful Business Practice) Interception of communications Regulations

Dedicated to quality assurance

Quality assurance underlies all sections of our business practices. Applied technology & systems provide call monitoring, and reporting on a wide range of measures. We assess performance against campaign measures, metrics and KPIs, as part of a balanced scorecard for quality assurance