Our Technology

FEATURED

Trust & Security    Business Optimization    Customer Engagement    Employs Engagement

FEATURED

Trust & Security    Business Optimization    Customer Engagement    Employs Engagement

OUR TECHNOLOGY

Beyond excellence

We have invested in a cloud based CRM & Contact Center technology infrastructure that scales to your needs, exceeding modern security standards. Our highly stable and flexible Contact Center platform supports the most demanding and complex campaigns, call routing, reporting, analysis and application requirements for effective B2B & B2C contact services, either outsourced or in-house.

Effective agent monitoring

Easy agent handling with a contemporary dashboard application.

Optimal Campaign Management

Complete multi-feature panels with easy-to- control campaign management tools.

Contact center features

  • R Modular IVR
  • Inbound Call Handling
  • Automated Outbound Campaigns
  • Predictive Dialing
  • Advanced Queuing
  • Call Recording
  • Campaign Management
  • Advanced Analytical Logging
  • Real-time and historical monitoring statistics
  • Report producing
  • Multi-Tenant
  • TDM / GSM / SIP Trunking Support

CRM features

  • R Customer Processing & Classification
  • Project Definitions & Tasks
  • Script Integration
  • Questionnaires & Surveys
  • Recordings Configuration
  • Orders Processing Tools
  • Customer Calls & Tab’s history
  • Unlimited reporting
  • Market Intelligence
  • SMS server
  • Emails server
  • FAX server